Frequently Asked Questions

Background Information

Where can I find information about licensing these videos?

Please provide your name, email address, phone number and some additional information on our Contact Us page.

How much does this cost?

We license our videos on an annual basis. Our pricing is based on several different factors. We are also interested in entering into partnerships with organizations that are willing to commit the necessary internal resources to improve advance care planning for patients and their families. When offering discounts to potential partners, we take several factors into consideration, including a commitment to: 1) include the ACP Decisions Program as part of a larger quality improvement initiative; and 2) collect and analyze outcome measures as a basis for quality improvement.

Where can I find information about licensing these videos?

Each organization is unique, so we need to have a conversation and discuss your options.  Please let our team know how we can help using our contact form.

How do organizations use the ACP Decisions Video Library?

There are several different use cases for the ACP Decisions Video programs and organizations have different approaches when using the ACP Decisions Video Library. The best approach will depend on your organization’s unique culture, goals, and workflow considerations. What may work well in one location may not work well at yours. A key ingredient is making sure that all of the pieces are in place for a successful implementation.

Are your videos available outside the US?

Currently, our videos are only available to organizations within the United States.


I see a blank area on the website where a video should be, what is happening?

You may be experiencing one of two issues.
  1. Your institution may have a firewall blocking part of the ACP Decisions Website or video player technology.
  2. Your browser may be out of date.  Please review our minimum system requirements and ensure your browser is up to date.

Where do I go to log in?

Once you have received a trial account from us, please log in at:


How do I watch the videos without an internet connection?

The ACP Tools App is available for iOS and Android devices and provided offline playback functionality.

Still need help? Contact Us Contact Us